To establish the purpose of a meeting in terms of what we aim
to achieve rather than what we hope to discuss - how this will help
with both writing the agenda and controlling the discussion.
To help participants to understand people's behaviour at meetings
and to learn the main causes of misunderstanding.
To learn to control group behaviour without domineering - the
more subtle ways of encouraging discussion and directing its flow
towards the desired goal.
To learn how to handle arguments and to deal with "difficult"
To improve listening habits and to become more aware of non-verbal
signals - one's own, and those of others.
To help participants to get results in the shortest possible time,
press for decisions and close the discussion - on time! All participants
should feel that the meeting was firmly but fairly directed and
the time was well used.